CX Healthcare USA West Exchange - Expert Speakers

Experience has never held a more pivotal role in healthcare. Positive patient, customer and employee experiences can have a monumental impact on the reputation, revenue growth and loyalty of a brand. Most importantly, positive experiences equate to better care, and better health outcomes, for everyone.

See our 2025 speaker faculty that features a collection of inspiring experience leaders from top healthcare providers and payers. 

Caroline Carney
Caroline Carney
Chief Executive Officer
Magellan Health
Magellan Health
Jason Szczuka
Jason Szczuka
Chief Digital Officer
Bon Secours Mercy Health
Bon Secours Mercy Health
Dave Caspers
Dave Caspers
Chief Operating Officer
Ardent Health
Ardent Health
Carol Lewis
Carol Lewis
Chief Patient Experience Officer, ad interim
MD Anderson Cancer Center
MD Anderson Cancer Center
Chris Bredeson
Chris Bredeson
Chief Operating Officer & Chief Strategy Officer
EvergreenHealth
EvergreenHealth
Nicole Cable
Nicole Cable
Chief People & Experience Officer
Blue Zones Health
Blue Zones Health
Greg Chase
Greg Chase
Vice President, Consumer & Patient Experience - Service Excellence
Ascension
Ascension
Sam Choi
Sam Choi
VP Product Experience and Digital Design
Centene Corp
Centene Corp
Traquenna Smith Branch
Traquenna Smith Branch
Vice President Contact Centers & Strategy
Memorial Hermann Health System
Memorial Hermann Health System
Subhayu (Archie) Dey
Subhayu (Archie) Dey
Vice President, Consumer Experience and Insights
SCAN Health Plan
SCAN Health Plan
Mike Marino
Mike Marino
Vice President Operations
Texas Oncology
Texas Oncology
Stephanie Guzik
Stephanie Guzik
Vice President, Patient Experience & Patient Relations
The University of Texas Medical Branch
The University of Texas Medical Branch
Meghan Lahey
Meghan Lahey
Vice President of Patient and Employee Experience
Legacy Community Health
Legacy Community Health
Felicia Hurst
Felicia Hurst
Senior Director, Patient Experience
Children's Health
Children's Health
Jonathan Beltran
Jonathan Beltran
Senior Director, Marketing Analytics & Operations
Keck Medicine of USC
Keck Medicine of USC
Kara Conley
Kara Conley
VP Contact Center
Bright Horizons Family Solutions
Bright Horizons Family Solutions
Adam Galea
Adam Galea
Senior Director Consumer Experience
Ascension
Ascension
Pamela Okada
Pamela Okada
Interim Division Chief, Division of Pediatric Emergency Medicine
University of Texas Southwestern Medical Center
University of Texas Southwestern Medical Center
April Jones
April Jones
Executive Vice President, Provider Solutions
PatientPoint
PatientPoint
Jeffrey George
Jeffrey George
Market VP, Hospital and Provider Solutions
PatientPoint
PatientPoint
Jamie Hall
Jamie Hall
Co-Founder & Chief Technology Officer
Lorikeet
Lorikeet
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