NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Claudia Tanega

Head of Virtual Health Product Development Hoag Health System

Claudia is a product leader with over 18 years of experience driving digital transformation and sustainable growth across healthcare, consumer goods, travel, and entertainment industries. Currently serving as Head of Virtual Care Development at Hoag Medical System, Claudia specializes in developing user-centered digital solutions that enhance customer engagement while delivering measurable business results.

Throughout her career, Claudia has consistently translated complex business challenges into innovative product strategies that generate substantial revenue growth. Her data-driven approach, combined with deep expertise in growth and retention, enables organizations to achieve their digital transformation goals while improving customer experience.

CX Healthcare West USA Agenda - Day 1

16:50 THINK TANK – UNLOCKING THE FULL POTENTIAL OF TELEHEALTH TO CREATE ACCESSIBILITY FOR ALL

Telehealth has presented a transformative opportunity to improve healthcare access for underserved populations. Yet, reliance on technology introduces new challenges, including limited digital literacy, inconsistent internet access and lack of familiarity with telehealth platforms. Offering telehealth services without strategies in place to combat these challenges will only impact the desired outcomes.

In this think tank, we will discuss:

How to proactively deliver telehealth services to underserved populations and communities
What role education plays in improving the effectiveness and adoption of telehealth offerings
The hybridization of service delivery to ensure optimal inclusivity and continuity of care

Check out the incredible speaker line-up to see who will be joining Claudia.

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