NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Laurie Wheeler

Chief Operating Officer - IS&T Multicare Health System

Laurie Wheeler currently serves as the Chief Operating Officer of the IS&T Division at MultiCare Health System. Encompasses all aspects of business operations within IS&T, our Community Connect business line, and Strategy development and execution.

CX Healthcare West USA Agenda - Day 1

9:45 KEYNOTE PANEL DISCUSSION – DEMONSTRATING THE CRITICAL VALUE OF PATIENT EXPERIENCE TO SECURE C-SUITE BUY-IN

C-Suite executives need to be convinced of the value of PX initiatives, though it’s not always possible to present its quantifiable impact. Finding a way to demonstrate value and ROI is essential for receiving investment into initiatives.

During this panel, leaders will explore strategies to effectively communicate the value of PX to C-Suite and prove its business impact. This discussion will cover:

Why exceptional patient experience is a direct driver of financial performance, from revenue growth to cost savings, and how to prove it
Opportunities to present the quantifiable impact of a positive patient experience on KPIs
How to create compelling stories and metrics that tie PX investments to organizational success

Check out the incredible speaker line-up to see who will be joining Laurie.

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