Technological innovation has rapidly transformed the field of patient experience, but it’s easy to forget that people, not technology, are at the heart of it. Despite the exciting advances, it’s essential to pause and reflect on what truly drives patient experience: the people.

Join David Weisman, an advocate for people-centric care, as he directs attention back onto the human element of patient experience. The fundamental question will be addressed: “What is patient experience, and how do we ensure it remains human-centered in a tech-driven world?”

Join this presentation to learn how building a branded, holistic operating system can drive meaningful change, enable transparency and empower staff to focus on delivering better care and experiences.

• How focusing on systems first is what leads to the culture you aspire to 
• Why adopting a systems-based approach by integrating safety, quality, experience and operations leads to better outcomes at scale 
• The power of branding and transparency for creating engagement, alignment and a culture of learning and improvement