NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Aaron Davis

Vice President and Chief Experience Officer UMC Health System

CX Healthcare West USA Agenda - Day 2

9:25 PRESENTATION – FROM INSIGHT TO IMPACT: A CASE-STUDY ON DATA-INFORMED TRAINING AT UMC HEALTH SYSTEM

While robust PX strategies lay the foundation, it is the individuals delivering care who ultimately shape patient outcomes. In this case study, Aaron Davis demonstrates how UMC Health System is leveraging data to identify and support staff through simulation labs in order to transform patient interactions. By focusing on individual performance, UMC has seen measurable improvements in patient satisfaction, showcasing the power of targeted training and feedback in driving exceptional care.

Join this session to learn:

How to develop data-informed strategies to enhance patient experience outcomes
Benefits of simulation labs to provide targeted, real-time feedback to improve staff performance
The impact of individual staff development on overall patient satisfaction

Check out the incredible speaker line-up to see who will be joining Aaron.

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