C-Suite executives need to be convinced of the value of PX initiatives, though it’s not always possible to present its quantifiable impact. Finding a way to demonstrate value and ROI is essential for receiving investment into initiatives.

During this panel, leaders will explore strategies to effectively communicate the value of PX to C-Suite and prove its business impact. This discussion will cover:

• Why exceptional patient experience is a direct driver of financial performance, from revenue growth to cost savings, and how to prove it
• Opportunities to present the quantifiable impact of a positive patient experience on KPIs
• How to create compelling stories and metrics that tie PX investments to organizational success

While robust PX strategies lay the foundation, it is the individuals delivering care who ultimately shape patient outcomes. In this case study, Aaron Davis demonstrates how UMC Health System is leveraging data to identify and support staff through simulation labs in order to transform patient interactions. By focusing on individual performance, UMC has seen measurable improvements in patient satisfaction, showcasing the power of targeted training and feedback in driving exceptional care.

Join this session to learn:

• How to develop data-informed strategies to enhance patient experience outcomes
• Benefits of simulation labs to provide targeted, real-time feedback to improve staff performance
• The impact of individual staff development on overall patient satisfaction