NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

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Vanessa Mona

VP of Consumer Insights & Experience Henry Ford Health System

CX Healthcare West USA Agenda - Day 1

12:05 PRESENTATION – USING PERFORMANCE SCORECARDS TO MAKE TARGETED, DATA-DRIVEN IMPROVEMENTS

In this session, Vanessa Mona, a seasoned healthcare executive with a passion for data-driven decision-making, will share her insights on how her team leverages their performance scorecard to pinpoint opportunities across the health system. During this session, Mona will cover how she and her team enables continuous improvement through standardization, data capture, predictive modeling, and governance.

Key Takeaways:

· See examples of how this process has made improvements in bedside shift reporting, food services, and communication processes

· Discover the team structure, tools, and processes that enable proactive execution

· Understand how these processes lead to improvements in quality and satisfaction score

Check out the incredible speaker line-up to see who will be joining Vanessa.

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