The digital landscape is a fierce battleground where only the sharpest minds survive. Digital Marketing Asia 2024 is your safari into the heart of this exciting ecosystem.

Discover how to:

• Outsmart the competition: Harness the power of data to create personalised experiences that truly resonate.
• Build a loyal tribe: Learn to understand your audience on a deeper level and craft compelling content that converts.
• Navigate the cookie-less world: Master the art of first-party data and build a fortress around your audience.

Join marketing leaders, data experts, and creative visionaries as they share their secrets to success. Network with like-minded professionals, and gain the competitive edge you need to thrive in today's digital age. Don't miss out on this opportunity to become the alpha of your industry.

Download the agenda now and start your journey to digital dominance.

Position yourself at the forefront of your target audience's awareness! CX Asia Week offers an ideal opportunity to connect with potential buyers actively seeking solutions in this market.

Explore our Sponsorship & Exhibition Guide for a comprehensive overview of our audience, packages, pricing, and opportunities to optimize your ROI.

Download the Agenda: CX Asia Excellence Awards 2025

18 June 2025 | Amara Sanctuary Sentosa, Singapore

An Evening of Prestige, Innovation and Celebration

Step into a night of enchantment as Asia’s most visionary CX leaders gather under the stars for the 11th Annual CX Asia Excellence Awards.

From AI-powered customer journeys to inclusive experience design, the 2025 Awards spotlight the strategies reshaping customer experience across the region. This year’s celebration is set against a vibrant Arabian Nights-inspired backdrop—featuring immersive entertainment, fine dining, high-level networking, and the unveiling of CX’s brightest stars.

What’s Inside the Agenda?

• Full ceremony schedule and award timings
• Key attendee profile breakdown by job title, function, industry and region
• Judging panel of CX powerhouses from Shell, CIMB, Nokia, Trip.com and more
• New award category: Diversity, Equity and Inclusion Excellence
• Highlights of networking games, dinner, and the Best Dressed Competition

Whether you're attending, nominating, or simply exploring—this is your ultimate guide to the most anticipated CX awards evening in Asia.

Download the full event agenda now.

In 2025, the customer experience landscape is undergoing a seismic shift. Geopolitical tensions, economic uncertainty, and rapid technological advancements are reshaping consumer behaviours and expectations.

CX Asia Week 2025 is your opportunity to navigate these challenges and seize the opportunities. Join industry leaders, innovators, and visionaries to explore the latest trends, best practices, and cutting-edge solutions.

Key Themes:

• Interactive Knowledge Visits: Immerse yourself in real-world CX transformations.
• The $2 Trillion Opportunity: Uncover the unique CX evolution in Asia.
• The Balancing Act: Master the art of blending technology and human touch.
• Value Beyond Price: Build lasting customer relationships.
• The Personalisation Paradox: Navigate the complexities of mass customisation.
• CX Data in Action: Harness the power of data to drive business impact.

Download the agenda now to discover the full program and secure your spot at CX Asia Week 2025.

Who are the leading lights in customer experience?

The 10th Annual CX Asia Excellence Awards is about to reveal the answer. Our esteemed panel of judges has carefully selected the shortlisted organisations that exemplify exceptional customer focus.

These organisations have demonstrated a remarkable commitment to understanding and meeting customer needs. The finalists represent the best of the best in the industry.

Join us as we celebrate their achievements. The winners will be announced with much fanfare at the Awards Ceremony on 20 November.

Unmask the CX Superheroes: A Glimpse into Excellence

Ready to discover the industry's leading lights in customer experience? The 10th Annual CX Asia Excellence Awards is your exclusive pass to a world of innovation and inspiration.

Download the agenda now to learn about the exceptional finalists and the groundbreaking strategies that have propelled them to the forefront of CX.

Position yourself at the forefront of your target audience's awareness! CX Asia Week offers an ideal opportunity to connect with potential buyers actively seeking solutions in this market.

Explore our Sponsorship & Exhibition Guide for a comprehensive overview of our audience, packages, pricing, and opportunities to optimize your ROI.

Celebrating its 10th year, the CX Asia Excellence Awards 2024 remains dedicated to its fundamental objective: establishing an event that acknowledges the highest achievements in customer experience (CX) within the Asian community. As Asia's most prestigious, buyer-driven CX Industry global awards ceremony, it takes pride in honoring outstanding accomplishments in CX across the region.

The awards ceremony offers a unique chance for CX professionals to come together and celebrate their collective successes as a team. The anticipation is high for recognising and applauding exceptional achievements throughout the Asian community.

Celebrate your clients' achievements and excellence in CX by submitting applications on their behalf or in partnership, and further amplify your own brand by sponsoring the prestigious CX Asia Excellence Awards Ceremony.

Download the brochure to learn more about the awards and how to celebrate your clients' CX success.

Discover Who's Attending CX Asia Week

Get exclusive access to the attendee list for CX Asia Week, Asia's leading customer experience event. See which industry giants and rising stars will be there. Identify potential partners, clients, and speakers. Don't miss this opportunity to connect with the CX elite.

Check out the attendee list now and start planning your strategy!

In 2025, the customer experience landscape is undergoing a seismic shift. Geopolitical tensions, economic uncertainty, and rapid technological advancements are reshaping consumer behaviours and expectations.

CX Asia Week 2025 is your opportunity to navigate these challenges and seize the opportunities. Join industry leaders, innovators, and visionaries to explore the latest trends, best practices, and cutting-edge solutions.

Key Themes:

• Interactive Knowledge Visits: Immerse yourself in real-world CX transformations.
• The $2 Trillion Opportunity: Uncover the unique CX evolution in Asia.
• The Balancing Act: Master the art of blending technology and human touch.
• Value Beyond Price: Build lasting customer relationships.
• The Personalisation Paradox: Navigate the complexities of mass customisation.
• CX Data in Action: Harness the power of data to drive business impact.

Download the agenda now to discover the full program and secure your spot at CX Asia Week 2025.

A part of CX Asia Week 2024, Digital Marketing Asia is designed to connect Asia's top marketing minds. The event acknowledges the unique digital landscape of Asia and the challenges and opportunities it presents.

This is your chance to connect with marketing leaders in digital marketing, content, communication, branding, SEO and analytics who are looking for innovative solutions.

Download the Sponsorship & Exhibition Guide to discover the leading marketers who are looking for creative solutions and the sponsorship opportunities available for you to showcase your state-of-the-art marketing tools and solutions.

Held on 20 – 23 November 2023, CX Asia Week 2023 welcomed over 180 CX leaders from across the Asia region at the Grand Copthorne Waterfront, Singapore. These CX leaders engaged in intriguing discussions on Championing Customer Intelligence & Loyalty to Do More with Less.

On top of case studies and thought-provoking panel discussions, our attendees also took networking to the next level with our speed networking sessions and interactive discussion groups. We also held our flagship CX Asia Excellence Awards Ceremony on 21 November 2023, where the industry gathered to celebrate the achievements and commitment of every CX leader in the region.

In this report, you will find more highlights from CX Asia Week 2023, insights into our audience and more. Thank you for joining us once again, and we look forward to welcoming you again in 2024!

Who are the leading lights in customer experience?

The 10th Annual CX Asia Excellence Awards is about to reveal the answer. Our esteemed panel of judges has carefully selected the shortlisted organisations that exemplify exceptional customer focus.

These organisations have demonstrated a remarkable commitment to understanding and meeting customer needs. The finalists represent the best of the best in the industry.

Join us as we celebrate their achievements. The winners will be announced with much fanfare at the Awards Ceremony on 20 November.