CX & Customer Contact Leaders Private Lunch Boardroom Discussion by Twilio
Decoding the CX Playbook: Unifying Customer Data and Engagement to Drive Real Results

Held concurrently with CX Asia Week (Main Conference)

Day Two, Thursday, 18 June 2026

We are pleased to open requests for invitation to this exclusive boardroom lunch, powered by Twilio. Participation is limited, and all requests will be reviewed to ensure alignment with the objectives of the session. Submitting your details below is the first step to be considered.

Please note that not all requests will be accepted; invitations will be extended selectively to senior leaders whose profiles best fit the discussion. Successful applicants will receive a formal confirmation and event details.

Agenda Highlights

• The Engagement Gap: Why customer perceptions lag behind organisational confidence in CX delivery
• Architectures for Real-Time Recognition: Connecting systems and data to enable instant customer understanding
• AI in Action: Applying intelligence to unify engagement across channels and touchpoints • Building the Single Source of Truth (SSOT): Aligning teams and technologies around a unified customer view
• Peer Exchange: Interactive discussion among CX, Contact Centre, Customer Service, and Operations leaders shaping the future of engagement