CX & Customer Contact Leaders Private Lunch Boardroom Discussion by Thematic
Rethinking CX Metrics: From Activity Scores to Business Impact

Held concurrently with CX Asia Week (Main Conference)

Day One, Wednesday, 17 June 2026

We are pleased to open requests for invitation to this exclusive boardroom lunch. Participation is limited, and all requests will be reviewed to ensure alignment with the objectives of the session. Submitting your details below is the first step to be considered.
Please note that not all requests will be accepted and invitations will be extended selectively to senior leaders whose profiles best fit the discussion. Successful applicants will receive a formal confirmation and event details.

Agenda Highlights

• Opening Perspectives: Why traditional CX metrics fall short in proving business impact
• Case Insights: Proven deployments linking customer signals to revenue growth, cost efficiency, and risk reduction
• Boardroom Dialogue: Challenging the metrics status quo and exploring outcome-led measurement frameworks
• Framework Building: How organisations are designing custom metrics tied directly to P&L outcomes
• Peer Exchange: Interactive discussion among CX, Contact Centre, Customer Service, and Operations leaders