Victoria Santoriello

Vice President, Global Customer Experience & Product Strategy Kate Spade New York

Victoria Santoriello is the Vice President of Global Customer Experience and Merchandising Strategy at Kate Spade responsible for enabling consistency and innovation across all customer touchpoints as well as leading the brand’s global product strategies. She joined Kate Spade in 2020. Before joining Kate Spade, Victoria has built a career in the retail industry leading cross-functional teams in strategy, merchandising, marketing, product development, design, sales and commercial operations within a variety of product categories. From 2018 to 2020, Victoria oversaw omnichannel business strategy for Macy’s four-billion-dollar ready-to-wear business. Prior to Macy’s, Victoria was a Director of Merchandising and Design Strategy at Victoria’s Secret, and she began her career as an assistant in VIP Sales and Client Development at Bergdorf Goodman. Victoria received her MBA from the NYU Stern School of Business and his bachelor's degree in art history from Duke University.

Agenda Day 1

8:45 AM KEYNOTE PANEL DISCUSSION – REWRITING SUCCESS: CX, EX AND THE LEADERS CHANGING THE RULES

CX leaders know that customer experience is central to business success, and that it should be treated as an enterprise-wide priority. But success today is not only about the outcomes; rather, it’s about rethinking how those outcomes are achieved.


If retail leaders could rewrite what success looks like, and how they define and measure it, what would be the outcome? And what role will CX, EX and diverse leadership play in that transformation?


In this opening keynote panel, senior executives explore what it means to rewrite success through a more human-centric, customer-informed, and inclusive lens. Learn:


• How to make CX core to how success is defined, measured and operationalized across the business

• Why employee experience is a critical lever for delivering lasting customer impact

• How inclusive, values-driven leadership is reshaping the future of enterprise success 

Check out the incredible speaker line-up to see who will be joining Victoria.

Download The Latest Agenda