Angie Rieger is recently retired EVP, Chief Transformation Officer, Lands’ End. Rieger brings a wealth of experience as a seasoned executive with deep experience in building and growing multi-channel direct to consumer businesses both in the US and Internationally.
Angie is an innovative and global leader with over 30 years of experience helping to increase value and build successful businesses within the enterprise. Under her leadership, the international business tripled operating income through a combination of operational and structural initiatives. She introduced digital marketing strategies that delivered new customer acquisition of +136% and a total customer file growth of +30%.
Her leadership style stresses the value of cross functional data driven decision making, placing the importance on both improving data governance and utilizing analytics across the enterprise, at a customer level, informing optimal assortment sizes and across the lifecycle of the product and customer.
In early 2019, Angie began the process of launching a marketplace both in the US and in Europe. Within three years, Lands’ End was trading on the four largest US Platforms and two across Europe and was engaged in wholesale partnerships with two leading retailers in the US, significantly contributing profitable revenue growth to Lands’ End within year one.
As a global leader, Angie has a deep understanding of supply chain logistics, product development, operations and the levers available to impact profitability and cash flow. During her tenure, Angie was able to reduce Global Inventory by 5% and US inventory by 17%. She did this through the introduction of an inventory stratification initiative paired with assortment optimization efforts. Angie’s experience extends to both corporate and not-for-profit sectors; currently serving on boards of Thrivent Financial (Fortune 500), MGE Energy, and American Family Children’s Hospital.
Angie currently sits on the Dean’s Business Council of the U of I Gies School of Business. In addition, she is a member of Extraordinary Women on Boards (EWOB), International Women’s Forum (IWF) and National Association of Corporate Directors (NACD).
Ms. Rieger holds a Bachelor of Science in business administration and organizational development from the University of Illinois.
CX leaders know that customer experience is central to business success, and that it should be treated as an enterprise-wide priority. But success today is not only about the outcomes; rather, it’s about rethinking how those outcomes are achieved.
If retail leaders could rewrite what success looks like, and how they define and measure it, what would be the outcome? And what role will CX, EX and diverse leadership play in that transformation?
In this opening keynote panel, senior executives explore what it means to rewrite success through a more human-centric, customer-informed, and inclusive lens. Learn:
• How to make CX core to how success is defined, measured and operationalized across the business
• Why employee experience is a critical lever for delivering lasting customer impact
• How inclusive, values-driven leadership is reshaping the future of enterprise success
Check out the incredible speaker line-up to see who will be joining Angie.
Download The Latest Agenda