Resilient Retail. Powered By The Customer
Achieving Unified Commerce For A Future Beyond Meeting The Customer Where They Are
September 23-24 2025 | Hyatt Regency, Jersey City, New Jersey

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Tim Wittbrod

Director of Contact Center Specialists 8x8

Tim Wittbrod is passionate about helping brands deliver experiences that consumers deserve, while realizing powerful value for the brand itself. As Director of Contact Center Specialists at 8x8, he advocates for great, efficient, and revenue generating CX. For 20 years, he has pushed brands, as well as peers, to break the shackles of dated, dataless experiences. For Tim, seeing brands receive public accolades for their amazing CX transformations is the most rewarding part of his work. Outside of the office, Tim enjoys volunteering, gardening, and coaching youth sports.

Agenda Day 1

3:30 PM EVENT PARTNER PRESENTATION – BEYOND THE BUZZWORDS: THE CX PLAYBOOK THAT'S READY NOW

We’ve heard it all before: frictionless, omnichannel, AI-powered, personalized at scale. Promises recycled so many times they should come with a warning label. In this candid, interactive session, Tim Wittbrod of 8x8 invites CX leaders to cut through the noise. Why do so many CX projects stall? Why do vendors overpromise and underdeliver? And more importantly—what actually works right now? Bring your frustrations, your skepticism, and your curiosity. You’ll walk away with a new lens for separating signal from noise, and a clear path to building CX that works—for customers, agents, and the business.

Check out the incredible speaker line-up to see who will be joining Tim.

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