11:00 - 11:45 No Weak Links: A View of Patient Centricity from Every Part of the Patient Journey
11:45 - 12:15 The Human Experience in Mechanical Hands: Leveraging A.I. To Build Empathetic Connections in Patient Contact
Sponsored by: Celebrus
12:20 - 12:50 One-to-One Business Meetings
12:50 - 13:50 Networking Lunch
13:50 - 14:20 One-to-One Business Meetings
14:25 - 14:55 One-to-One Business Meetings
12:20 - 12:50 Patient Experience Networking Bingo
12:50 - 13:50 Creating Purposeful and Personalized Conversations to Improve Outcomes for Your Patients
Sponsored by: CipherHealth
13:50 - 14:20 One-to-One Business Meetings
14:25 - 14:55 Protecting your Digital Front Door: Enhancing Cybersecurity while Reducing Friction for Patients and Physicians
Sponsored by: I.D.me
15:00 - 15:30 Plenary Presentation: Patient-Centric or Customer Obsessed? Working Backwards to Identify Pain Points and Transform the Customer Experience
15:30 - 16:00 Perfecting Service Design - Understanding User Needs for Exceptional Outcomes
16:05 - 16:35 One-To-One Business Meetings & Networking
16:40 - 17:10 One-To-One Business Meetings & Networking
16:05 - 16:35 One-To-One Business Meetings & Networking
16:40 - 17:10 It Takes a Village: Addressing Community Health Issues for the Patient Experience
17:15 - 18:15 Violence Is Not the Healthcare Experience
ROUNDTABLE 4
17:15 - 18:15 Digital Health Platforms are the Modern Pharmacy
18:15 - 18:30 Day 1 Closing Remarks
21:00 - 21:15 Drinks Reception
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.