NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE
October 28-29 2025
| USA
CX Healthcare Exchange East - Day 1
8:30 - 8:45
Opening Remarks
Toni Land -
Chief Patient Experience Officer,
Landing Exceptional Experiences
8:45 - 9:15
The Patient Journey of a Thousand Voices Begins with A Single Channel: Omnichannel Management that Benefits Patient, Provider and System
Kristin Ebert -
Chief Experience Officer,
Mercy Health
9:15 - 9:45
Building Compelling Stories with your CX Data
Sponsored by: Authenticx
9:50 - 10:20
One-to-One Business Meetings
10:25 - 10:55
One-to-One Business Meetings
9:50 - 10:20
Creating a Healthy Eco-system: Efficient Process Management Between Different Health Systems
Crystal Broj -
Chief Digital Transformation Officer,
Medical University of South Carolina
10:25 - 10:55
One-to-One Business Meetings
11:00 - 11:45
No Weak Links: A View of Patient Centricity from Every Part of the Patient Journey
Roxie Wells -
Chief Physician and Patient Experience Officer,
Novant Health
Jill Mabry - Vice President, Patient Experience, Novant Health
11:45 - 12:15
The Human Experience in Mechanical Hands: Leveraging A.I. To Build Empathetic Connections in Patient Contact
Sponsored by: Celebrus
12:20 - 12:50
One-to-One Business Meetings
12:50 - 13:50
Networking Lunch
13:50 - 14:20
One-to-One Business Meetings
14:25 - 14:55
One-to-One Business Meetings
12:20 - 12:50
Patient Experience Networking Bingo
12:50 - 13:50
Creating Purposeful and Personalized Conversations to Improve Outcomes for Your Patients
Sponsored by: CipherHealth
13:50 - 14:20
One-to-One Business Meetings
14:25 - 14:55
Protecting your Digital Front Door: Enhancing Cybersecurity while Reducing Friction for Patients and Physicians
Sponsored by: I.D.me
15:00 - 15:30
Plenary Presentation: Patient-Centric or Customer Obsessed? Working Backwards to Identify Pain Points and Transform the Customer Experience
Sunita Mishra -
Chief Medical Officer,
Amazon
15:30 - 16:00
Perfecting Service Design - Understanding User Needs for Exceptional Outcomes
16:05 - 16:35
One-To-One Business Meetings & Networking
16:40 - 17:10
One-To-One Business Meetings & Networking
16:05 - 16:35
One-To-One Business Meetings & Networking
16:40 - 17:10
It Takes a Village: Addressing Community Health Issues for the Patient Experience
ROUNDTABLE 1
17:15 - 18:15 No PX Without EX: The Power Of Empathy In Patient And Employee Experience Transformation Patricia Kenney - Executive Director; Patient Experience and Clinical Engagement, Tallahassee Memorial HealthCare
Patricia Kenney
Executive Director; Patient Experience and Clinical EngagementTallahassee Memorial HealthCare
