How Three Has Made the Mobile Market Better for Customers

Danny Dixon is the Director of Customer Strategy at telecoms company Three. At the Customer Experience Exchange for Telecoms he held an insightful presentation discussing how Three has revolutionised the mobile market to make it better for consumers.

In his session he highlights:

• How customer experience can be a field for growth
• Understanding what drives the CX for your customers
• Making sure customer experience is at the heart of the decision making

You can watch his presentation below.