Since 2020 a series of major changes have reshaped telephony. This has seen a migration of the world’s enterprises to Voice over IP (VoIP) solutions, such as Microsoft Teams.
Building on this, major customer-facing organizations today want these cloud-based internal systems to connect to the contact center. In fact, 91 percent of those surveyed by 8x8 say it is important their organization has a unified communications strategy between the contact center and the rest of the organization.
This whitepaper from 8x8, Creating digital DNA with Microsoft Teams, explains how such direct routing solutions can meet this need and the many ways Microsoft Teams can be integrated with business operations.
Download this report to:
- Strategize for the shift from on-premises to cloud contact center
- Explore the features of Microsoft Teams and Operator Connect
- Discover the key questions to ask vendors during the procurement process
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