Markus Eberhard, SVP Online & Cross Channel Development at Swisscom, spoke at the CEM Telecoms Global Summit in London about Swisscom’s journey from online centricity to a true omni-channel model, outlining their roadmap from structure to realisation. Watch the full video below for his insights.
1-2 December 2025
Hilton Syon Park, London, United Kingdom
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27th - 29th January, 2026
Munich, Germany
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