Markus Eberhard, SVP Online & Cross Channel Development at Swisscom, spoke at the CEM Telecoms Global Summit in London about Swisscom’s journey from online centricity to a true omni-channel model, outlining their roadmap from structure to realisation. Watch the full video below for his insights.
Upcoming Events
CX Travel & Hospitality Exchange
8 - 9 September 2026
Hilton Syon Park, London
Register Now |
View Agenda |
Learn More
CX Retail USA Exchange
September 14-15 2026
Grand Hyatt Buckhead, Atlanta
Register Now |
View Agenda |
Learn More
CX BFSI Exchange Europe
14-15 September 2026
Hotel Palace, Berlin, Germany
Register Now |
View Agenda |
Learn More