Content

About

How to Provide a Generationally Targeted Customer Experience

Zarina de Ruiter | 07/07/2015

Baby Boomers, Generation X or Millennials, how do you provide an excellent service to each of these groups of customers?

We've spoken extensively about Millennials in recent months, as this influential generation is a powerful consumer in today's market.

SEE ALSO: 4 Ways to Create a Great Customer Experience for Millennials

However, this generation is of course not the only potential consumer base; from Baby Boomers to Generation X, and including Millennials as well, the attached infographic (preview below) highlights what each of these groups are looking for and how you can cater to them.

source


Upcoming Events


Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
Register Now | View Agenda | Learn More


CX Travel and Hospitality Exchange

8 - 9 September 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More


CX Retail USA Exchange

September 23-24 2025
Jersey City, New Jersey
Register Now | View Agenda | Learn More

MORE EVENTS