Digital transformation has seen new patterns emerge in how consumers navigate the path to purchase and how they communicate with their favorite brands.
They want multi-channel availability and convenience that incorporates SMS, email, voice, WhatsApp Business, Messenger and more. In response, retail and e-commerce businesses are upgrading their omnichannel platforms – not simply to sell to customers but to develop an experience they can buy into.
This Infobip white paper showcases success stories from major brands across the APAC region that saw transformative results through better conversations.
Download this white paper to discover:
- What is needed to deliver an omnichannel retail and e-commerce experience that drives meaningful customer engagements
- How Unilever drove a 14x increase in product sales by using a WhatsApp Business chatbot
- How to connect with customers and meet them on their favorite platforms this shopping season