How Euroloan Group is Building Customer Excellence

Petra Mengelt is a CX Network Advisory Board Member and the Customer Service Director of FinTech Euroloan Group plc. At the recent CX Excellence World conference, we caught up with Petra for a quick-fire interview about:

• innovative ways to drive customer service excellence across the organisation;
• the future of customer insight; and
• how to build a true customer-centric culture.