Customer service KPIs are key to understanding how well a company meets customer expectations. By using KPIs, brands can analyze their performance and rate customer satisfaction, while also finding key areas to improve on.
In this report, Coveo investigates its customer data to analyze what sets the high-adopting digital transformation leaders apart from the rest. Leveraging technology is only part of the equation, driving high adoption of the technology is key to impacting business results.
This report also reveals how Coveo’s most successful customers raised their CSAT and self-service success while decreasing case resolution time into five best practices.
Download this report to learn:
- What is customer relevance and why it is important?
- What digital transformation leaders are doing and how businesses can apply these proven practices to create strong, relevant customer experiences.
- Five tangible takeaways companies can apply to their own technology deployments.