Amid the buzz and excitement of AI, in 2024 organizations must not lose sight of what matters most to their success – creating genuine, human connections with their customers.
But here’s the catch. Understanding how to make those connections is getting harder. Consumer feedback preferences are evolving; customer journeys are even more complex and expectations continue to rise.
Based on a survey of more than 28,000 consumers across 26 countries, the annual Consumer Trends 2024 Report from Qualtrics shows just how valuable those connections really are and how you can start building them in the year ahead.
Download this whitepaper to discover:
- The four consumer trends shaping 2024.
- What the trends mean for businesses, including the opportunities and the risks ahead.
- Expert advice on how to navigate the research findings.
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