At the CEM in Telecoms Global Summit 2016, Carlos Graham, Chief Customer Officer at telecoms organisation ETB, held a presentation on the key to maintaining drive in customer experience programmes. He also discusses how to get support for your CX programme from the C-suite by going to the Board.
For more from the event, check out:
- Presentation by Stijn Marten, CMO of VikingCO
- Presentation by Jorge Mascarenhas, Head of Customer Experience at O2
- Interview with Will Gibson, Vice President – Retail at Cable and Wireless Communications