How Nordea Turn Their Customer Data Into Actionable Insights

Thomas Folkjaer is the Head of Customer Insight of Nordea, a Swedish financial services group. In this interview with CX Network from CX Excellence World he talks about:

• What customer experience excellence means to him
• How at Nordea they turn customer data into actionable insights
• Future trends of insight, including predictive analysis
• How customer experience differs within the Nordics region
• How CX leaders can build a true customer-centric culture