Croatia Telecom's Secret to Delivering a Differentiated CX

In this interview from the CEM Telecoms Global Summit in 2016, Luka Baranovic, Customer Experience Management Director at Croatia Telecom discusses:

• The biggest customer experience challenge from the past year – and how they tackled this at Croatia Telecom
• What challenges he predicts will be impacting the telecoms industry in the next 12 months
• What areas Croatia Telecom will be investing in to enhance their CX delivery
• How the digital disruption is impacting their customer experience strategy
• The secret to differentiating the customer experience and staying ahead of the competition

For more from the event, check out:

• Interview with Will Gibson, Vice President – Retail at Cable and Wireless Communications
  
• Presentation by Stijn Martens, CMO of VikingCO
  
• Presentation by Jorge Mascarenhas, Head of Customer Experience at O2
  
• Presentation by Carlos Graham, Chief Customer Officer at ETB