Despite the difficulties Covid-19 has placed on the world’s retailers, shoppers have been signalling that they are more willing than ever to churn in reaction to bad customer care.
To retain or grow market share, retailers need to be aware of the new expectations shaping the buying behaviors of today’s customers.
This CX Network guide explores how retailers can capitalize on new customer expectations and their sustained desire to shop. We asked our panel of retail customer experience experts as part of the upcoming 2021 Global State of Customer Experience for their insights.
Download this report to discover:
- The five key trends for CX in retail
- How ID marketing can unlock a 30 per cent boost in conversion rates
- Ways to build immersive in-store experiences
- Tips for adapting to privacy regulation changes