The experience a brand provides to a person is judged against every “wow” moment that person has ever received as a customer. This state of play is increasing customer expectations at an exponential rate and forcing companies to innovate and iron out quality control issues. The value of CX talent is indeed on the rise, and the real high-value CX players are those with a taste for disrupting the status-quo.
Customer experience specialists
Last year we brought together the innovators, the game-changers and the rule breakers who have devoted their careers to revolutionising digital customer experiences and have in-turn leaped up the corporate ladder.
This year we take a behind-the-scenes look at the 30 under 30 panel to discover the moments and mind-sets that drove them to become the CX trailblazers they are today.