Content

About

How customer expectation has evolved with AI

CX Network | 12/18/2019

In this conversation with CX Network, Salesforce data scientist Sarah Aerni, discusses the history of expectation in customer experience and how it has evolved with the introduction of AI.

Aerni also discusses how her science background has allowed her to help Salesforce  customers build models and make predictions without needing to build out an entire data science team.

Upcoming Events


CCW Europe Summit

6 - 8 October 2025
Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands
Register Now | View Agenda | Learn More


CX BFSI USA Exchange

October 14-15 2025
Miami Marriott Biscayne Bay, Florida
Register Now | View Agenda | Learn More


Customer Contact Week For Government GovCC

28 - 29 October 2025
Hyatt Centric, Melbourne, VIC
Register Now | View Agenda | Learn More

MORE EVENTS