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How to implement meaningful digital transformation

CX Network | 12/11/2019

Helenio Gilabert, senior director for digital transformation with Schneider Electric, discusses digital transformation, stressing that “transformation” comes over “digital.”

Gilabert shares that while technology is the enabler, meaningful implementation cannot happen without a process and cultural change. He believes that this process must include all enterprise verticals and every individual within an organization. 

Gilabert also discusses edge solutions, defining them as a hybrid approach to cloud and AI.

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