Fred Reichheld, creator of the Net Promoter System (NPS), joins us to discuss employee engagement.
The business benefits of delivering a positive employee experience is that it translates to positive customer experiences that can expand spend levels. However, Reichheld is careful to clearly define what make a good employee experience, it is about “helping your employees lead great lives of meaningful service.”
Technology is used as a tool to automate unfulfilling tasks that humans used to be responsible for. In turn, human talent is freed up to inform, innovate, and provide meaningful change to the customer experience.
For the full insights, listen to the podcast.
Listed to Fred Reichheld's previous podcast episode here.