Every week, CX Network publishes the top funding news from the CX and customer service start-up space with a focus on the firms CX and service leaders need to know.
This week, there's news from Velatir, Socure, Kazimi and Guideless.
Velatir secures €5 million for compliant AI use across workflows as regulations tighten
Seeing the opportunity in the EU AI Act, Danish start-up Velatir this week confirmed €5 million in new funds from Spintop Ventures, Ugly Duckling Ventures, Norrsken Evolve and new angels Jan Oberhauser (n8n) and Thomas Visti (Universal Robots/MiR) with the Danish Export and Investment Fund providing a match loan.
"We're here to win," said CEO and co-founder Michael Sørensen in a statement.
"Winning means helping European companies stay competitive in the age of AI and protecting Europe's future competitiveness. Europe has been longing for more European infrastructure champions, and we're here to answer that calling. Our mission is to enable any company to become AI-native, and with this new round, we're taking the next step in our journey to become the fastest-growing European AI company."
In line with its goal to support Europe's AI sector, Velatir is building the default integration layer for compliant AI adoption in Europe through a platform that enables companies to safely automate workflows with AI while maintaining full control, traceability and regulatory compliance, particularly under the recently enacted – but long awaited – EU AI Act.
The platform addresses a gap in the market that few are willing to acknowledge: the more intelligent AI makes software, the more difficult it is to control.
Velatir describes the platform as "the future OS for AI". It plugs into everything AI touches – endpoints, vendors, agents, employees, and the infrastructure they run on – and acts as the infrastructure layer through which everything flows, rather than being another adjacent tool.
Socure raises $156 million as AI accelerates pace and scale of financial fraud
Socure this week confirmed it has raised US$156 million in a strategic growth investment, which takes its total valuation to $5.2 billion.
The start-up uses AI and machine learning to help banks, fintechs and government agencies verify identities to approve real customers without latency and prevent fraud.
The investment was led by Summit Partners with participation from Goldman Sachs Alternatives, Wells Fargo, Docusign and others. It includes both primary capital and an existing employee secondary tender offer.
With the latest funding, Socure has raised over $742 million in disclosed funding since its 2012 inception. It was previously valued at $4.5 billion at the time of its Series E round in 2021. The company did not break down how much of its latest raise was primary and secondary capital.
Founded in Nevada in 2012, Socure closed Q2 2026 with:
- $364 million in total annual recurring revenue (ARR)
- 63 percent year-over-year ARR growth
- 133 percent net dollar retention
- 0.01 percent logo churn across more than 3,000 customers.
International volume has grown from near zero to a double-digit share of Socure's network in just two years, reflecting how AI has changed both the scale of fraud and money laundering and the systems used to stop them across the global economy.
Rounding off its latest funding update, Socure confirmed it is to acquire Texan agentic AI startup Fravity. The additional capabilities will help Socure automate a greater share of the labor-intensive work involved in investigating financial crime. The terms of its acquisition have not been disclosed.
Kazimi raises €2.2 million in over-subscribed pre-Seed round
Kazimi, mobile cybersecurity startup used by mobile gaming studios, rewards platforms and fintech apps, raised €2.2 million in an oversubscribed pre-seed round as it works to scale its technology.
Market One Capital led the round, with IBB Ventures and several industry executives, including Petri Hyökyranta, the former CTO of Rovio; Janne Peltola, former data scientist for Supercell; and Erik Massmann, the former CFO of Birkenstock Group and Sportradar.
The Berlin-based start-up launched only two years ago but has set out to solve a very specific problem: it can improve the data that app developers use for analytics, marketing and AI while supporting compliance with data protection regulations and stopping bots.
Its client list includes mobile gaming studios, rewards platforms and fintech apps.
Kazimi secures and verifies first-party data and, by securing mobile communication signals, it can also sift out traffic from bots, a major source of mobile fraud. To do this, it uses privacy-preserving cryptographic proofs to check interactions without exposing personal data.
"Until now it has been technically impossible for app developers to have true visibility on which signals originate from real users and which signals come from bots," said Andreas Naumann, co-founder and chief product officer. "We are closing the loop and enabling app developers to protect their most important resource — their first-party data."
Vinted backs workflow training start-up Guideless
Helping organizations reduce the financial and time resources required to create and maintain workflow training materials, Guideless has raised €1 million in pre-Seed funding, with Vinted's C-suite playing an out-sized role as angel investors.
The raise was led by Superhero Capital with participation from FIRSTPICK VC.
Thomas Plantenga, the group CEO of Vinted; Vytautas Atkočaitis, CEO of Vinted Go; and Vinted co-founder Mantas Mikuckas all joined the round as angel investors. Guideless CEO and co-founder Evaldas Bieliūnas, previously led commercial teams and onboarding or Vinted Go and others over the last decade.
As a result, Vinted has been an early adopter of the platform.
Based in Vilnius, Lithuania, Guideless launched in late 2025 and wasn't incorporated as accompany until June on this year.
Its AI-powered software training platform helps companies replace uneditable screen recordings with AI-narrated videos. It claims to create training guides up to 10x faster.
The person who already knows a workflow simply performs it while running Guideless, and the software automatically captures each relevant step. Its AI then generates the visual sequence, writes and refines text instructions, adds highlights and zoom effects, generates a transcript and captions for its natural-sounding narration and applies company branding.
The prepared content is then ready to be shared, embedded, or exported, reducing support tickets and the time employees spend finding solutions to problem and addressing knowledge gaps.
Bieliūnas said: "I saw firsthand how much time and money gets wasted on inefficient workflow training. Another standard documentation tool wasn't going to solve this, so we designed Guideless to convert every workflow it captures into structured operational context, eventually forming an evolving memory layer that preserves institutional knowledge as teams, tools, and processes change.
"AI unlocked Guideless' potential to become the default workflow intelligence layer for software-driven organizations, and now we provide training to employees, customers, partners, and AI agents based on a single source of truth," he added.
Vinted's Plantenga said: "My decision to back Guideless came down to Evaldas and his team's admirable track record and the real results I've seen firsthand. Vinted was an early adopter of the platform, and it's transformed and maintained our extensive knowledge base ever since."
Quick links
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