About Convergys Analytics
Convergys Analytics optimizes brand loyalty through a Customer Experience as a Service (CXaaS) model that combines cloud-based insight-to-action software with CX services to identify insights and prescribe action – without the need to install a tool or add extra headcount.
Our team of nearly 700 global professionals and 40+ years’ experience offers data science, primary research, software engineering, speech and text automation and process optimization to improve CSAT and NPS performance, optimize operational efficiencies, and increase revenue.