What are the biggest trends, challenges and investments that will impact customer experience, service, insight, digital and marketing in 2017? Virtual reality? Biometrics? Omni-channel? Self-service? AI? Emotional Engagement? Retargeting?
One of our biggest and most popular reports this year was The Global State of Customer Experience 2016. The 2017 survey will help us provide a year-on-year industry comparison as well as an overview of the trends, challenges and investment priorities that will be defining the next 12-18 months.
As a thank you for completing the survey we'd like to send you a copy of the finished report. And if at any stage you have a question, please do contact the Editor on zarina@cxnetwork.com.
Annual Survey: The Global State of Customer Experience 2017
Zarina de Ruiter | 12/07/2016