How to Make a Difference with Customer Experience

Jill Chiara, SVP, Data Insights at Forrester, says that customer experience is not a trend, but here to stay. Forrester Research is a respected voice within the customer experience industry, and the editor of CX Network had the opportunity to speak to one of its analysts for an exclusive interview.Jill Chiara is the Senior Vice President, Data Insights at Forrester and in this exclusive podcast she shares a wide range of invaluable advice for CX leaders, including: How to extract value from... To continue reading this story Click Here