The rapid development of new AI applications and tools is a double-edged sword. On the one hand it has seen a thriving and dynamic marketplace emerge with multiple vendors and strong competition. On the other hand, it is a minefield for CX and contact center leaders whose expertise lies in other areas.
The bottom line, however, is that 85 percent of CX professionals believe it is important to leverage AI and automation now.
With insights from 500 CX professionals across five major markets, the Talkdesk report The future of AI 2022, explores the trends CX leaders must be cognizant of when navigating this new-age marketplace.
Download this report to discover:
• How to shape and elevate the contact center experience for customers and agents.
• The self-service enhancements, customer satisfaction, productivity and revenue benefits of AI.
• The ways in which cloud systems can help overcome the challenges of AI security and legacy infrastructure.