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How to Tailor Experiences With Personalisation

CX Network | 03/10/2016

Dave Cook is the Chief Digital Officer (CDO) of Time Out. At the Digital Transformation+ conference, the editor of CX Network interviewed Cook to discuss:

  • The role of the CDO in an already saturated C-suite
  • An innovative imitative he’s implemented at Time Out and the success he’s seen from this
  • How he achieves consistency across the different channels Time Out has
  • The challenges that will impact the industry in the next 12-18 months – and how he’s tackling them
  • How to keep the customer at the heart of the digital transformation

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