CX TALK: The User Needs Philosophy of the Ministry of Justice

Arif Harbott is the Chief Digital and Information Officer at the UK Ministry of Justice. In an interview at the Digital Transformation+ conference in London he spoke to CX Network about:

• His key responsibilities as CDIO at the Ministry of Justice and their digital strategy
• Why little data is a focus for him over big data
• Their user needs philosophy and how they achieve a digital culture
• How other organisations can ensure they become more customer-focused
  
  

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• CX TALK: The Big Questions to Ask on Your Digital Transformation Journey
  
• CX TALK: Time Out’s Chief Digital Officer Reveals How to Tailor Experiences With Personalisation
  
• CX TALK: How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
  
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• Lessons Learned from Digital Leaders at the Digital Transformation+ Conference