Arif Harbott is the Chief Digital and Information Officer at the UK Ministry of Justice. In an interview at the Digital Transformation+ conference in London he spoke to CX Network about:
- His key responsibilities as CDIO at the Ministry of Justice and their digital strategy
- Why little data is a focus for him over big data
- Their user needs philosophy and how they achieve a digital culture
- How other organisations can ensure they become more customer-focused
For more insights from Digital Transformation+, also have a look at:
- CX TALK: Key Learnings From the Digital Strategies of Telefónica and HSBC
- CX TALK Case Study: The Digital Transformation Journey of Marie Cure
- CX TALK: How Travelex’s CDO Maintains a Customer-Centric Model in a Digitally Disruptive Age
- CX TALK: The Big Questions to Ask on Your Digital Transformation Journey
- CX TALK: Time Out’s Chief Digital Officer Reveals How to Tailor Experiences With Personalisation
- CX TALK: How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
- CX TALK: Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset
- Lessons Learned from Digital Leaders at the Digital Transformation+ Conference