Content

Events
About

The Big and Small ‘T’ in Digital CX Transformation

Abdul Hamid Ebrahim | 02/03/2021

2020 has forced a rapid, industry-wide acceleration of digital CX projects however, the general discussion often focuses on the big ‘T’, which relates to the more established domain of business transformation.

In this session, discover the importance of the small ‘t’, and how the active adoption of particular technologies can drive incremental improvements in an organisation’s CX efforts significantly impacting the achievement of its goals.

  • Internalising digital transformation across the organisation
  • Keeping up to date with the evolution of new technology capabilities
  • Drive customer loyalty and sales with personalisation

Upcoming Events


CX Retail UK Exchange

7-8 July 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More


Customer Contact Week Asia 2025

September 02 - 05, 2025
Grand Copthorne Waterfront Singapore
Register Now | View Agenda | Learn More


CX Travel and Hospitality Exchange

8 - 9 September 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More

MORE EVENTS