Why Customer Centricity is a Mindset

In this interview at the Digital Transformation+ conference 2016 in London, Andre Guyer, Head Global Transformation at Zurich Insurance Company discusses:

• Utilising big data to create actionable insights that genuinely help the customers to manage risk
• How the digital disruption is impacting the customer experience strategy at Zurich Insurance Group
• Why customer centricity is a mindset and how data can help optimise customer engagement