At the Digital Transformation+ conference, Anthony Shaw, Director of Innovative Scaling at Telefónica, and Amit Arora, Global Head of Digital Technology at HSBC, discuss what digital means to them and what their respective digital strategies entails.
They also answer burning digital questions, including:
- What are the core objectives for the digital transformation at their organisations?
- Where is the transformation adding value, and where is it still lacking?
- What have been the key learnings from their respective digital programmes?
For more insights from Digital Transformation+, also have a look at:
- CX TALK Case Study: The Digital Transformation Journey of Marie Cure
- CX TALK: How Travelex’s CDO Maintains a Customer-Centric Model in a Digitally Disruptive Age
- CX TALK: The Big Questions to Ask on Your Digital Transformation Journey
- CX TALK: Time Out’s Chief Digital Officer Reveals How to Tailor Experiences With Personalisation
- CX TALK: How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
- CX TALK: Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset
- Lessons Learned from Digital Leaders at the Digital Transformation+ Conference