Sean Cornwall is the Chief Digital Officer of Travelex, where he is responsible for taking the organisation from a transaction-led business to a customer-led business, and building digital-first products and services for customers that can be the growth engine for the future.
In this interview from the Digital Transformation+ conference he talks about:
- The CDO role being a catalyst for change
- The core elements of Travelex’s transformation strategy
- How to maintain a customer-centric model in a digitally disruptive age
- The fundamental steps to get right when executing a transformation strategy
- The importance of spending time with your customers to ensure they stay top mind
For more insights from Digital Transformation+, also have a look at:
- CX TALK: The Big Questions to Ask on Your Digital Transformation Journey
- CX TALK: Time Out’s Chief Digital Officer Reveals How to Tailor Experiences With Personalisation
- CX TALK: How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
- CX TALK: Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset
- Lessons Learned from Digital Leaders at the Digital Transformation+ Conference