Infographic: Top 5 Customer Experience Trends 2015 vs 2016

Our latest infographic reveals the top 5 customer experience trends from last year and compares it to the trends for the year ahead, showing that investment priorities from the same research are not always aligned with where CX leaders see the trends and challenges shaping the industry in the year ahead. >> Download the infographic here For more insights into trends, challenges and investments from the last 12 months and how they will shape the CX landscape in 2016, download our FREE re... To continue reading this story Click Here