In this content piece ahead of Customer Contact Week, we speak to Nicola Millard, Customer Insights & Futurology at BT, and Philip Purdy, Customer & Client Services Manager at Travelzoo, who discuss how data and analytics is impacting customer contact centres.
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June 04 - 05, 2024
Westin Carlsbad, San Diego
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July 16 - 19, 2024
One Farrer, Singapore
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