Research conducted by Metrigy and Zoom has found that CX leaders are heavily invested in CX transformations, with organizations boosting CX technology budgets by 65 percent this year, as they look to prioritize the customer experience. In a world where most customers will leave a brand after one bad experience, it is easy to understand their rationale.
As a result, many CX leaders are opting to merge their unified communications and cloud contact center platforms. Such solutions can maximize internal collaboration by reducing siloed communications and friction, while driving gains in both agent productivity and customer ratings.
In the whitepaper Transforming customer experience, Zoom and Metrigy examine what CX leaders are doing to make life easier for employees, establish long-lasting customer relationships and build the brand equity we all crave.
Download this whitepaper to find out:
- How to evaluate your CX strategy.
- The benefits of integrating UCaaS and contact center platforms.
- The value of visual engagement applications in improving customer interactions.
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