Today’s contact centers face mounting pressure, from rising customer expectations to overwhelmed teams and aging infrastructure. But some organizations are meeting the moment with bold innovation.
The CX Innovator Awards by Talkdesk celebrate leaders who are redefining the contact center through smart technology, creative problem-solving and a commitment to continuous improvement.
This report offers a closer look at award-winning case studies that showcase what’s possible. Discover how Mango delivers seamless multilingual support, how Medela unified service across 20 global subsidiaries with a cloud platform and how World Vision boosted its NPS by seven points year-over-year through strategic transformation. Those are just a few of the many firsthand stories.
Download the report to explore:
- Real-world examples of transforming CX with advanced technology.
- Strategies for modernizing the contact center with cloud and AI.
- More than 20 firsthand stories of companies raising the bar for CX.