Getting ahead on the growing number of CX practitioners who are combining their preferred LLMs with enterprise CX tools, Salesforce and Anthropic have unveiled a new plug-in which gives users 37 pre-built sales skills that enable sellers and agents to reason over live revenue context, automate pipeline updates, and take governed action.
Claudeforce – not to be confused with Cloudforce – combines the Anthropic AI's intelligence and reasoning and Salesforce's enterprise harness to make its data, workflows, business logic, actions, and governance securely accessible to power agentic experiences directly in Claude.
It is available to select pilot customers now and will launch in Beta in September. Additional prebuilt skills will begin launching in late 2026. The 37 skills available at launch include including meeting prep, deal health review, and pipeline review.
"We're bringing together the world's number one AI and number one CRM – the best of both worlds," said Marc Benioff, chair and CEO of Salesforce in a press release.
"Here, the UI is the AI, allowing you to build custom apps dynamically and answer any enterprise question. Probabilistic intelligence alone doesn't run a company, and deterministic systems don't reason. By fusing Claude's extraordinary reasoning with the trusted data, workflows, and governance every enterprise runs on, we're delivering a dynamic interface that thinks, reasons, and acts. This is how every business will run," Benioff added.
Are LLMs a threat to enterprise tech?
LLMs can do pretty much everything from idea generation to coding, copy editing and data analysis – and even when they can't they still give it shot.
It's part of why Salesforce is already an Anthropic customer – and vice versa.
Claude powers Slackbot for Salesforce customers and employees. Internally, Slackbot drives 8.1 million hours of annualized productivity gains, an increase of more than 2x quarter-over-quarter. Claude is the default model for Slack AI, Slackbot, Salesforce in Claude, Headless 360, Agentforce Coworker, and Claude Code across Salesforce's engineering organization. Salesforce will make Claude Code and Claude Enterprise available to all of its developers and knowledge workers as the company's preferred AI assistant and productivity tools, and Claude is the first LLM provider fully integrated within the Salesforce Trust Boundary.
Meanwhile, Salesforce is Anthropic's preferred CRM and connects communication, workflows, and agents through Slack, its preferred multi-player work platform for internal teams. Salesforce Shield, Backup, and Sandboxes support security, resilience, and development. Building on that foundation, new capabilities, spanning headless experiences, connected data, and automation, will power stronger scale across customer engagement.
However, CX Network has heard from practitioners who already combine LLMs like Claude with Salesforce, Qualtrics and Medallia to enhance how they use enterprise tools and oftentimes even address gaps in capabilities. Others use LLMs as an alternative to traditional CX tools.
With a "can't beat them, join them" vibe, this partnership allows Salesforce to get ahead of this trend by meeting and building on current demand.
Dario Amodei, CEO and co-founder of Anthropic says: "We believe frontier intelligence should be safe, trusted, and deeply capable, which is why the world's leading businesses turn to Claude for their most important work. Salesforce in Claude brings this same frontier intelligence into the systems where much of the world's commercial activity happens. Through this partnership, companies can point Claude at the customer information and business context that they've been building in Salesforce for decades, and use it to actually run and grow their businesses."
What can Claudeforce do?
Claude brings intelligence and judgment, reasoning, adapting, and deciding in real time. Salesforce provides the data, rules, and trusted workflows that turn that judgment into enterprise-ready action.
There are three parts to the partnership:
1. Salesforce inside Claude
The Claudeforce partnership launches with Salesforce in Claude, a Plugin that understands the sellers' entire revenue cycle and acts on it, giving them an AI CRO, with those 37 prebuilt sales skills.
This part doesn't just enhance Salesforce, but expands what Claude can do. The 37 pre-built skills were engineered to draw on Claude's reasoning, agentic tool use, and generative UI, not generic CRM prompts wrapped around an API but the capabilities that extend what Claude can do. Actions are then routed through Salesforce.
This includes an onboarding experience that reads a seller's enterprise context — Salesforce, Slack, and any connector in Claude — to stand up a tailored dashboard with their accounts, pipeline, and live data surfaced in interactive views Claude generates.
2. Claude inside Agentforce
On this front, Claude serves as a reasoning model for the Atlas Reasoning Engine, powering Agentforce Vibes and Agentforce Coworker by default, and available in Agent Builder.
Through Amazon Bedrock, Claude is available within the Salesforce Trust Boundary, allowing customers, including those in regulated industries, to deploy domain-specific AI while keeping data and AI workloads secure.
3. Claude in Slack
By embedding Claude directly into Slack Salesforce says it is "bridging the gap between team dialogue and autonomous enterprise action".
He, Claude is the default model for Slack and will serve as the intelligent backbone across every layer of the Slack experience. It will power Slackbot, augmenting team decision-making when tagged and support multiplayer coding as a founding partner for Slack Code.
Rather than managing disparate tools, teams can now reason through complex decisions alongside Claude in Slack and instantly execute governed, high-value actions in Salesforce without leaving the flow of work.