Choosing the right generative AI agent for your contact center isn’t easy. The marketing spin from every tech vendor sounds the same. That makes a fair comparison of solutions more difficult than it ought to be. But one thing is clear, asking the right questions leads to better information. Download the ebook to learn what to ask and what to look for in the answers, so you can make the right choice for your business.
In this ebook, you will learn:
- Which components are critical for a customer-facing solution.
- What to look for in a vendor’s commitment to AI safety and security.
- Why a provider’s approach to the human in the loop should be a deciding factor.
- How to determine which AI providers you should trust.