Experiencing the new CX: Predictions for 2026
CX Network | 03/25/2026
In this webinar from Five9, Andy Dignan, president of Five9, and Sheila McGee-Smith, president and principal analyst at McGee-Smith Analytics, set out their CX predictions for 2026.
Their conversation covers:
How AI is moving from pilots to real, production use
How CX is becoming more orchestrated, collaborative, and data-driven
Their view of CX in 2026 and the AI trends you need to know about to stay ahead
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