17:30 - 18:00 Revolutionising Customer Experiences of Transport through Automated Scheduling
17:30 - 18:00 Attracting a Wider Audience – Expanding A Business Model Beyond the Core Offering
17:30 - 18:00 A Cruise is for Everyone: How the Industry Has Reinvented Itself
18:00 - 18:30 Appealing to the 21st Century Customer: Differentiating Yourself as a Brand
18:30 - 18:35 Chairperson’s Closing Remarks
19:00 - 21:00 Drinks Reception
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