CELEBRATING 10 YEARS OF
EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | Hilton Syon Park, London

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John Thompson

Chief Revenue Officer IGT Solutions

John is the CRO for IGT Solutions, a PE-backed global transformative CX organization that enables personalized, meaningful, and effective interactions by combining cutting-edge technology, innovative solutions, and the power of Gen AI to deliver exceptional end-user experiences. Our ability to seamlessly integrate human and digital intelligence makes us the trusted partner for managing end-to-end CX journeys for global majors across industries.

His leadership experience includes co-founding two start-up companies and holding leadership positions at a $2B global customer experience leader and a publicly traded mid-market leader.

John has a passion for customer engagement and how the adaptation of business modernization complements traditional global CX strategies. This passion stems from his 15+ years of CX experience and academic research on employee engagement while studying and eventually graduating from Creighton University with his MBA.

CX Travel and Hospitality Exchange - Day 1

9:15 PRESENTATION – AFTER THE HYPE AI IS STARTING TO FIND ITS PLACE IN THE CX ECOSYSTEM

From agent assisted technology to customer facing solutions AI has found its place in the CX ecosystem. CX leaders are building centres of scale that utilise technology to deliver scale and centres of skill that leverage "super" agents to deliver superior customer experiences.

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

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