EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | Hilton Syon Park, London

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John Thompson

Chief Revenue Officer IGT Solutions

CX Travel and Hospitality Exchange - Day 1

9:15 PRESENTATION – AFTER THE HYPE AI IS STARTING TO FIND ITS PLACE IN THE CX ECOSYSTEM

From agent assisted technology to customer facing solutions AI has found its place in the CX ecosystem. CX leaders are building centres of scale that utilise technology to deliver scale and centres of skill that leverage "super" agents to deliver superior customer experiences.

Check out the incredible speaker line-up to see who will be joining John.

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