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John Thompson

Chief Revenue Officer IGT Solutions

John is the CRO for IGT Solutions, a PE-backed global transformative CX organization that enables personalized, meaningful, and effective interactions by combining cutting-edge technology, innovative solutions, and the power of Gen AI to deliver exceptional end-user experiences. Our ability to seamlessly integrate human and digital intelligence makes us the trusted partner for managing end-to-end CX journeys for global majors across industries.

His leadership experience includes co-founding two start-up companies and holding leadership positions at a $2B global customer experience leader and a publicly traded mid-market leader.

John has a passion for customer engagement and how the adaptation of business modernization complements traditional global CX strategies. This passion stems from his 15+ years of CX experience and academic research on employee engagement while studying and eventually graduating from Creighton University with his MBA.

Check out the incredible speaker line-up to see who will be joining John.

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