How have other retailers combated the rise in disloyalty from customers since the pandemic? We asked four CX leaders who will be speaking at the CX Retail Exchange UK for their thoughts....

A CX Network report on how to take advantage of the latest advancements in conversational AI and its growing role in the modern enterprise. Including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experience. 

In an exclusive discussion with CX minds at New Look and Look Fabulous Forever, the #CXRetail team asked key questions around standing out from the crowd and engaging with the customer on a meaningful level. Download your complimentary copy now to read up on their inspring answers >>

What are your peers and competitors investing in to improve their customer experience capabilities? This infographic will give you an insight into the investment priorities of the attendees of CX Retail Exchange 2022. 

Download this piece now to gain a valuable insight into the current CX Retail industry. 

The pandemic has prompted a generational transformation in retail, changing the relationship between retailer and customer forever and sparking a whole host of new unmet needs and raised expectations that retailers of every size and scale have an opportunity to capitalise on. Download the report to access: A valuable sourcebook of clear, actionable insights, ideas and inspiration for you to apply in your own business A spotlight on brands and retailers who are already taking steps to exceed new expectations

What was once considered cutting edge in retail, such as the ability to buy an item online and return in-store, is now considered standard, by customers and the industry as a whole. However the retail industry continues to be shaken by disruptive technology, driven by advances in mobile devices and social media. So how are retailers keeping one step ahead of the marketplace, whilst continuing to adapt to market dynamics? 

This report will take a look into some of the thoughts from retail big hitters including: O2, Shop Direct, Otto Group, HMV, as well as featuring the thoughts of Selligent, Grass Roots, GoMoxie and ICLP on how they see technology shaping the retail industry as we move to 2018 and beyond. 

In this fiercely competitive and fickle market of retail, customers are easily led into competition. Customer demands are constantly evolving, and this won’t slow down anytime soon. To combat this retailers have been managing digital transformation, seamless Omni channel experiences and embedding the Voice of the Customer into their customer journey, as well as rethinking their instore experience.

The last 5 years have seen technological advancement in many ways, beyond many expectations. For the customer experience arena in particular, the rise of convenience in retail has seen consumers truly take control. They choose the brands they interact with, with the full backing of millions of reviews on social media, when and how they interact with them and set their expectations higher and higher each year.

Things have evolved, learn how to optimize the purchase experience for your brand online

Does your Brand need to drive digital success? ..COVID has changed everything Consumer expectations and behaviour are shifting in real time. Three new consumer profiles have emerged. 

Download our report now and get clear insights into new behaviors and what you as a brand can do to best respond

What will it take for retailers to survive in 2022? We asked industry leaders to share their expertise.

Presentations featured in this report include: Clarks, HEMA, Gartner, River Island, URBN and Adidas.

Exclusive report featuring the thoughts of retail industry leaders including: Andy Brown, Central Retail Operations Director, Argos; Andreas Schlegel, Global Director Network Development, Volvo; Cathy Reid, Head of Customer Experience, Anne Summers; Paul Sands, Director of Customer Experience, Bang & Olufsen and many more, on the future of the industry, together with how to avoid some of the more volatile market forces and ensure you capitalise on the customer age.

An interview with Natalie Berg, top 20 retail analyst and global influencer, to talk about her new book “How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce". The interview covers a huge range of topics, many of which will be front and centre at the 7^th annual Customer Experience Exchange for Retail on the 2nd and 3rd July in London alongside some really fantastic customer experience execs from the likes of Harrods, Adidas, Lindt, Clarks, Urban Outfitters and IKEA.